Disconnection Credit is the credit given to a customer towards the un-used period of services, if it is terminated in between.
Disconnection credit rule is applied while associating charges to a plan in Pricing screen. Following disconnection credit rules are supported in the system:
Exact Usage: If the charge has disconnection credit rule as "Exact Usage" then disconnection credit is calculated from the date of disconnection to the end date of the billing period.
No Disconnection Credit (No DC): If the charge has disconnection credit rule as "No DC" then no disconnection credit is given to the customer for the billing period.
Custom Rule: Apart from the above types, user is also allowed to define his own custom disconnection credit rule in the system.
Full Payterm: If the charge has disconnection credit rule as "Full Payterm" then full amount for that billing term will be credited back even if the customer avails the services for the entire month.
Rounded Payterm: If the charge has disconnection credit rule as "Rounded Payterm" then the disconnection credit is rounded off based on the payterm.
Following example will help you to understand the functionality of disconnection credit rules in details.
Lets say charge is generated for the period 01/01/2012 – 31/03/2012 for $300 and contract is disconnected on 15/02/2012.
Exact Usage:
Credit Amount = (charge amount / charge duration in days) * number of unused days = (300/91) * 46 = $151.65
Rounded Payterm:
Credit Amount = $0 (as the payterm is already utilized, the credit will be rounded off)
Full Payterm:
Credit Amount = $300
2. Lets say three charges are generated for the period 01/01/2012 – 31/03/2012 each for $100 and contract is disconnected on 15/02/2012.
Charge Details:
01/01/2012 – 31/01/2012 - $100
01/02/2012 – 29/02/2012 - $100
01/03/2012 – 31/03/2012 - $100
Exact Usage:
Credit Amount = (charge amount / charge duration in days) * number of unused days = (100/29) * 15 + $100 (total charge is unused) = $151.72
Rounded Payterm:
Credit Amount = $100 (the other two months are rounded off as they are used)
Full Payterm:
Credit Amount = $200 (Charge for Feb & Mar months)