Note: The search fields can be configured
in FIELD_CONFIGURATION table.You can retrieve customer details by either of the following two different ways.
Primary Search:
Enter customer number, external id, device number, contact info in the respective fields.
Note: The search fields can be configured
in FIELD_CONFIGURATION table.
Advanced Search:
For
this search process, click search lookup 
against
Customer #. It displays Simple Search web page dialog box.
Enter the minimum required details in the searching fields and click the Search button.
Click Search button to retrieve details. The window displays a list of customers under Results grid.
Click customer # link against the customer to view the details in the main window.
Note:
The fields in Simple Search window can be configured depending upon the
convenience of the user through the Setup screen.