Observer

Observer is a Utility, which reads the usage data from different sources like file or any kind of database. Observer resides in the client system, pulls the data from respective resource and pushes the data to Billing & CRM solution.

Through Observer screen, you can define observer, data source, virtual table, and business intelligence integrator.

To define an Observer:

1. On the System Administration module, click Observer.

2. Click Observer tab. Observer tab is displayed by default. Observers available in the system are displayed.

3. In the box provided against the New button, type the name of the observer you want to define.

4. Click New to create the observer.

5. Click Download to download the observer.

To define or modify a Data Source:

1. Click Data Source tab. The available data sources are displayed.

2. Click New to define a new data source.

3. In the Name and Description box, type the data source name and description.

4. In Observer drop-down, select the defined observer.

5. In Datasource Type drop-down, select the datasource type as JDBC, SalesForce, Text File, or Groovy.

For JDBC (Java Database Connectivity):

1. In User Name and Password box, type the user name and password of the datasource respectively.

2. In Database Type drop-down, select the database type as MySql, Oracle, PostgreSQL, SQLServer, or Generic.

3. In Data Base, Host Name, Port, Connection String, and Parsed Connection String boxes, type the relative data.

For SalesForce: In User Name and Password box, type the user name and password of the datasource respectively.

6. Click Save to save the defined data source.

7. To modify an available data source, click Edit hyperlink against the data source you want to modify. Make the necessary changes and click Save to apply the modifications.

To create a virtual table:

1. Click Virtual Table tab. The available virtual tables are displayed.

2. In the box provided against the New button, type the virtual table name.

3. Click New to create the virtual table.

4. Click Latest 100 Records against the virtual table to view the latest records with details.

To define a BIIntegrator (Business Intelligence Integrator)

1. Click BIIntegrators tab. The available Business Intelligence Integrators ( BII) are displayed.

2. Click New to define a BII.

3. In Name box, type the name of the BII.

4. In Collection Interval box, type the interval in minutes.

5. In Status, Virtual Table, and Data Source drop-downs, select the relevant data.

6. In Query box, type the query.
   Note: Query Should Not Contain Status, Created_by, Created_date, Last_Upd_by and Last_upd_date.

7. Click Save to save the defined BII.