On the Inventory & Logistics module, click Return Voucher.
If you are entering a new return voucher, the New check box against the Voucher Number field appears as selected, by default.
Select operational entity who wants to return the item from the Entity Name drop-down.
By default, the voucher date shows the current date. Select the Voucher Date, if required.
Enter Consignment Number, Delivery note number and Notes in the respective fields.
Select Inventory Location and Shipped By from the respective drop-downs.
Select any of the available shipping service from Shipped By drop-down. Enter Shipped Date.
Select Repair check box to repair the fault hardware item.
In
Inventory Items grid, click
Add link to add a row where
you can enter the item details to be returned. Select the available
items from the drop-down. Enter the Returned Quantity. Repeat the
process to return multiple items. Click 
image
to update the inventory item details.
Click the Serial Numbers button to capture serial numbers of the serialized items in Item Serial Numbers pop up window.
In the Item Serial Numbers pop-up window, select the Item from the drop-down.
In Item Serial Numbers grid, enter the item serial number you want to return or select the Available serial numbers displayed in the below grid and click Add Serial Numbers button to add the serial numbers. Click Save to save the item serial details and click Close to close the pop-up window.
Click the Save button to save the request details and generate a voucher number against the request. System saves the voucher details with status “PENDING”.
To approve the voucher details, enter the Voucher Number. Else, click the Search Lookup against the Voucher Number field. The details appear in Lookup Search pop up window. Select the required Voucher Number link from the Search Results list in Lookup Search pop up window. The details appear in the main window.
Select the Inventory Location from the drop-down.
In
Inventory Items table, click the 
symbol against an item. The item details appear in edit mode. Enter
Approved Quantity and click Update
link.
Select the Approve check box to approve the request. The user name appears in the Approved By field and the date appears in the Approved On field automatically.
Click the Save button to approve the return voucher. The voucher status becomes "CONFIRMED" after approval.
To view any existing return voucher details, enter the Voucher Number in the given field. To view all the existing return voucher details, click the Search Lookup against the Voucher Number field. Enter the minimum required details in the searching fields and click the Search button. The details appear in Lookup Search pop up window. Select the Voucher Number link from the Search Results list in Lookup Search pop up window. The details appear in the main window.
Note: