Retracking

Retracking screen is used to retrack active plans and active smart cards of a customer. Through this screen, you can initialize the smart cards. Whenever Initialize option is selected, it is mandatory to send all the services on the card.

Retracking can be done either channel wise or Unique ID wise. It can be done on a full contract together - either one service on all smart cards wise or all services on one smart card wise.

To retrack a contract:

  1. On the Provisioning module, click Re-tracking.

  2. Retrieve details of the customer. The details like Customer Name, Balance and available services appear in the screen.

  3. Select any of the services or Unique ID from the respective drop down to retrieve retracking details either service wise or Unique ID wise. The details like Room Description, Service Name, Unique ID Number and Contract ID appear in Retracking Details table.

  4. Select the check boxes) against the services to be retracked.

  5. Click the Save button to retrack the selected services.

  6. To send initialize card request along with retracking, select the Initialize check box. All the available services of the customer appear as selected.

  7. Click the Save button to initialize the request on the selected card.