Renewal

Renewal screen helps to renew the existing contracts that are either due for expiry or already expired. Provision is given to renew contracts with a different term other than the existing term.

To renew a contract:

1. On the Order Management module, click Renewal.

2. Retrieve details of the customer whose services are to be renewed. The details like Customer Name, Address, Contract Number, Contract Start Date, Contract End Date appear in List of Fixed Term Contracts table.

3. Select the check box against the contract you want to renew and select the renewal date in Renew On field.

4. In the Contract Validity drop down, select the contract term. The Contract Validity drop-down, by default displays the existing contract term. You can change the term of the contract. The values defined in the Contract Period screen appear in the drop-down.

5. Enter Notes, if any.

6. To approve the details, select the Approve check box.

7. Click the Save button to renew the selected contract for the customer.

Note:

• When a contract is renewed, the existing contract is terminated on the renewal date and new contract is created with the same contract parameter and pricing.

• Approve check box appears if the user does not have the privilege Auto Approve Renewal.